last call syndrome….
June 25, 200615 minutes before logging out…..toot!!!
sheng: Thank you for calling _________. My name is Iris .Is there any reservation I can help you with today?
caller: Hi! I have a case number for you.
sheng: May I have it please? (shit!)
pulled up case regarding flight schedule change. she is calling about refund for her flight due to airline schedule change. cald the airline and spoke to someone from manila (small world!), assured agent of the refund for the 1 way ticket then transferred call to a number where nobody was available to answer. went back to caller.
sheng: maam, let me advise you that previous agent assured me of a refund but to complete the process, you need to call us back on monday since their refunds department is closed.
caller: WHAT???? i can’t do that……..( next were litany of complaints….the usual…)
sheng: I understand your frustation….(came next were sugarcoated words laced with sarcasm…)
ENDING???????
logging out 1 hour later! What a day!!!!!!! 
All comments are moderated. Your comments will not appear here unless approved by the blog owner. Thank you.
